After registering for an account, CATALYST sends a confirmation email to the email address you used to create the account. You need to click the link in the message to complete the signup process.
The most common reasons why account confirmation messages don't get sent to email addresses are:
1. Email address misspelled
Make sure your email address is spelled correctly when you created your account. This is a very common issue.
2. Emails are in junk mail folders
Sometimes messages can get identified as junk mail and hidden from your Inbox.
- Check any junk mail or "clutter" folders you may have for the message. The email sent out to confirm your account has the subject line "Confirm your account".
- To help messages get to you, be sure to add "omnipress.com" as well as the association's email domain to your "safe senders" list. If you're not sure how to do this, your organization's Information Technology department should be able to help.
3. Organization or government is blocking the messages
Communication may be blocked by organizations with high security network policies. This is most common with government, military, universities and hospitals.
- As your organization's security policies are outside our control, you would need to work with your Information Technology (or ITIL) department to permit messages from "omnipress.com" to reach you.
- Using a personal email address instead of a professional one may be a workaround.
Re-sending the account confirmation email
The account confirmation email contains a link "token" that expires after 24 hours. This expiration is in place for security reasons. To re-send the account confirmation:
- Sign in to CATALYST with your email address and password.
- If you don't remember your password, type anything in the password box.
- You'll be able to reset your password after confirming your account.
- Click the Re-send Confirmation Email button that will appear on the sign in page.
Why do I need to confirm my account?
There are several reasons why we require account confirmation:
- To verify you spelled your email address correctly.
- To make sure emails sent from CATALYST will be delivered by your email provider to your inbox.
- To help protect against someone creating an account using your email address without your knowledge.
If the account confirmation emails are being sent by CATALYST but are not reaching you, it is important to resolve this issue early on, so you do not miss important notifications about your submissions.